Thought i'd do a simple outline visual so you can see clearer than on email. (colours just for reference)
(Menu in order)
Email Invite
Go
Add Message (optional)
Calls
Call Log
Insights
Agents
Agent Groups
My Account
My Call Widget
Logout
Help Centre
(FYI This is just an external link)
Call Log Page
Dropdown of all tags, same for agents.
By Tag
By Agent
Dropdown
Complete
In Progress
Closed
By Status
Call Time
Time of day
Tag
Name
Agent
Name
Length
in mins
Recording
Play Button
Status
Dropdown
Complete
In Progress
Closed
Note
+ opens text box to leave notes against caller
Insights Page
When someone clicks by Tag
By Tag
By Agent
By Status
Tag Name
Name
No. Calls
Total Calls For Tag
Total Mins
Total mins For Tag
Status
Ex. 5 Complete, 4 in progress 3 closed
When someone clicks by agent
By Tag
By Agent
By Status
Agent Name
Name
No. Calls
Total Calls For Agent
Total Mins
Total mins For Agent
Status
Ex. 5 Complete, 4 in progress 3 closed
When someone clicks by Status
By Tag
By Agent
By Status
Status
No. Calls
Ex. 5 Complete, 4 in progress 3 closed
Total Calls For Agent
Total Mins
Total mins For Agent
Untagged
Number of calls with no status added
