Thought i'd do a simple outline visual so you can see clearer than on email. (colours just for reference)

(Menu in order)

Add Message (optional)

(FYI This is just an external link)

Dropdown of all tags, same for agents.

Dropdown 

Complete

In Progress

Closed

Time of day

Name

Name

in mins

Play Button

Dropdown 

Complete

In Progress

Closed

+ opens text box to leave notes against caller

When someone clicks by Tag

Name

Total Calls For Tag

Total mins For Tag

Ex. 5 Complete, 4 in progress 3 closed

When someone clicks by agent

Name

Total Calls For Agent

Total mins For Agent

Ex. 5 Complete, 4 in progress 3 closed

When someone clicks by Status

Ex. 5 Complete, 4 in progress 3 closed

Total Calls For Agent

Total mins For Agent

Number of calls with no status added

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