Planned features

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planned
Call logging & reporting

All calls are currently logged in the Clickacall system. But new screens will be added to the dashboard to allow agents to view historic call date as well as download various call reports in CSV, Excel & other common formats

planned
Invisible agent screen

Currently it is a requirement for agents to have the dashboard open and logged-in within a browser tab to receive incoming calls. A planned new feature allows the agent to close the tab once they have logged in, and still receive incoming calls.

planned
Security & call filtering

Optional security features will be added to protect clients and agents from unwanted calls. These include ip, country & region restrictions, Google reCaptcha and allowing agents to force callers to enter their name/email before ringing.

planned
Better agent call handling

Improved features will inform agents if they have missed incoming calls, showing details and any text or voicemail messages the caller has left. Agents will also be informed of other incoming calls if they are already on a call.

planned
Return missed calls

The caller screen will let callers send an alert via sms, email, etc to the agent saying "please call me back". This feature will allow for callers themselves to receive an incoming return call from the agent, and at the agents cost.

planned
Voicemail & message tools

If an agent does not answer an incoming call or is engaged, the caller will be able to fill in a form to send a message to the agent with their name, number, email, question, etc. They will also be able to leave a voicemail for the agent.

planned
Agent caller notes & API

During a call it is likely that agents will want to make notes about the call and the caller. This new feature will provide a note taking area within the dashboard. At the end of the call this information can be pushed to the client's webhook.

planned
Agent video & voice controls

It is an important requirement that all agents can control whether their calls automatically begin as video or voice-only. Controls will be added to the dashboard to make it easy for agents to toggle their preferences at any time.

planned
Call forwarding & redirect

A new features will let agents forward an answered incoming call to another agent, for example a secretary answering and then passing a call to their boss. Another new feature will let agents auto-redirect all incoming calls to another agent.

planned
Caller personalisation 1

As Clickacall grow, callers will begin to use the solution across multiple website and to video call many different businesses. Therefore a number of features are required to allow callers to manage their ongoing call experiences.

planned
Caller personalisation 2

New caller features will allow them to have more control over calls, including..... 1) Bookmark and name recent calls to allow for quick future re-calling. 2) Turn auto 1-click calling on, or require user to always click the green make-call button.

planned
Caller personalisation 3

New caller features will allow them to have more control over calls, including..... 3) Set preferences for starting calls as video or voice only. 4) Enter and save their name, email, etc for displaying on agent screen when calls are made.

planned
Developer API's

Developer API's are required to allow clients to integrate with existing systems. API's will allow clients to add, manage & delete agents, sub-agents and groups, as well as change their availability, add/edit new id's and retrieve widget details.

planned
Developer webhooks

The first service will pass widget custom-data to the client webhook and retrieve realtime information for displaying on the agent's caller details screen. The second service will pass logging data at the start and end of each call.

planned
Personalisation

Clients will be offered a wider range of button & widget options as well as the option to design their own. Both callers and agents will have more control over which ringing sounds are used and have the ability to mute them.

planned
Multi-camera support

Many devices have more than one camera available. Software also allows for the addition of virtual cameras. A number of options will be added to both the caller and agent screens to let users more easily select & switch cameras.

planned
Text chat

Text chat has become a common feature on websites, allowing visitors to have live chats with the site owners. Clickacall doesn't aim to replace these, but will add text chat as a feature along side the video calls and screenshare.

planned
Mobile phone apps

Clickacall is currently web-browser based and provides a fantastic service to users on virtually all devices including mobiles. However, to be more streamlined for mobile users, native Apple & Android apps will also be built.

planned
Add & manage agent ID's

A new feature will let agents create unlimited multi-use or one-time ID's which can be associated with custom data for individual caller tracking via the agent call screen and webhooks. New ID's can be random or personalised.

planned
Call funds management

Improved features are to be added to allow clients and agents to more easily manage their pre-pay video-minute wallets. This will provide low-fund alerts, auto-topup direct debits and highlighting of current remaining minutes.

planned
Multi-party calling

A series of new features are planned that will allow for more than 2 parties in a video or voice call. Full 1-to-many and conference call facilities will be added as well as options that let parties add-in other callers during a call.

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