Use Clickacall in any business
From improving sales and marketing to being more efficient and customer focused with client support, Clickacall aims to help businesses across all industries.
Retail sales to recruitment, health & beauty to insurance, product & service demos to workforce & field services, professional services to customer support, ... and more.
Whatever your goals, give your business the human touch by adding simple 1-click live interactive voice or video calling, screenshare and caller-tracking to your website, emails, sms and social media.
Please read our use cases below for ideas on how we can bring your business to life.
Support & Customer Services
Let your customers voice or video call your call-centre when they need advice, assistance or support. Help them remotely by discussing their account, troubleshooting a technical problem, adding or installing a new service or carrying out a simple repair. With 2-way live video you can see what they see and are doing. You can also demonstrate what you need them to do next.
Almost 50% of consumers would like to speak with a customer services representative or a technical expert on a live voice or video call in order to be guided through a repair or troubleshoot a product.
Help existing customers who have a support contract with your plumbing firm for their home boiler. Place a Clickacall button on your customer portal, together with an extra parameter so your support team can verify who is calling. Your customer can use their smartphone camera to show the support agent the status of the indicator lights and pressure gauge on their broken boiler.
There is nothing like being face to face with somebody when recruiting. But sometimes distance and existing commitments can make organising an interview difficult. Carry out initial remote interviews via live interactive video. Or if you've had a real meeting but now need a colleague to have a quick follow-up chat then live video can make the whole process easier and more engaging.
Over half of younger adults already use live video to be interviewed by recruitment firms or potential employers.
Invite shortlisted candidates for an initial pre-interview video call with your company. Simply add a Clickacall short-link into your email, asking them to video call at a time convenient to them. The candidate can make a video call directly from their laptop during their lunch-break and you can see each other for that all important face to face communication.
Health & Beauty
As a hairdresser, chemist, yoga instructor, nutritionist, spa manager or personal trainer, let your clients video call you when they need health & beauty advice from a professional or wish to book a consultation. With 2-way live video you can see them, offer advice & tips and give quick demonstrations.
Nearly a quarter of people already use live video for things like renewing a medicine prescription from a doctor or chemist.
Help customers contact your hair salon for a more personal interaction. Add a Clickacall button to your website's contact-us page. Potential customer's can make a video call, hold their camera phone up to their head and ask for quick styling tips. You can offer friendly guidance and book an appointment for a cut and colour.
Retail, Sales & Ecommerce
Shopping should be a personalised experience and it certainly can be in a real shop. However this is very often lost when shopping online. Customers are happiest when they receive attention and feel valued, so imagine inviting someone into your shop via a personal & engaging 'virtual showroom' video call. Recreate the in-store shopping experience, whether you run a bricks & mortar outlet or an online ecommerce platform.
With larger purchases and specialised items, many consumers already use video calls to speak to sales advisors.
Allow web visitors to contact you in your high street clothes store. Add a floating Clickacall button to the bottom corner of each web page. When your Clickacall screen rings you will see what page they are on so you can be ready to talk about the specific clothing item they are currently viewing. You can grab the same item off the shelf and hold it up to the camera so they can have a closer look.
For solicitors, tax consultants, insurance brokers, accountants, banking/financial advisors and even business coaches, offering immediate online access to professional advice is incredibly important. Provide your clients with live interactive voice or video consultations to create a more customer-centric and personalized experience that increases their loyalty.
A third of people say they would like to use live interactive voice or video to speak with their banking or legal advisor.
Allow existing customers of your accountancy firm to video call for a face to face consultation. Email them a Clickacall short-link to use when they wish. Customers can make a voice or video call and use the screen-share facility to walk you through a document they need help with.
Workforce & Field Services
For organisations that rely on field service technicians and other mobile workforces, seamless collaboration and communication with colleagues is important. With 2-way live interactive video remote works can share expertise and data and call upon colleagues to "see what I see", offering faster resolution times, reduced costs and less on-site support.
Live interactive video calls are fast becoming an equal to voice phone calls for use between work colleagues.
Give your mobile team of surveyors access to a pool of deskbound experts by providing the direct Clickacall short-link for each colleague. When the surveyors visit a new building they can video call the appropriate expert, using their smartphone camera to share what they are seeing on-site for a second opinion.
Making insurance claims can be a difficult experience, often done at a stressful time when things have gone wrong. Provide your customers with live interactive video to show damage to a property or car, allowing staff to make inspections and offer a faster decision on claims or provision of immediate assistance.
A key driver for live interactive video calling is that it provides a more personal and supportive experience, which is important in today's insurance industry that is sometimes perceived as impersonal.
Send your car insurance customers a Clickacall short-link to store in their phone. If they have an accident allow them to make a live interactive video call to your call-centre, allowing staff to get an immediate and in-person understanding of the situation and damage.
Product & Service Demos
For providers of services and software as well as physical products of all types, offering potential or new customers a live video demonstration and ability to interact directly with your brand can transform stale one-way campaigns. Provide sales leads or new clients with a Clickacall short-link to have a live and engaging demonstration of your new product or an onboarding session of your new software package.
Consumers want to communicate via video with businesses and brands, with 20% in the USA doing so every week.
As a shop in the high street selling garden equipment, you are finding a big market via your website for a new robot lawnmower. Add a Clickacall live video call button to your website's contact-us page so that potential customer's can receive a personalised interactive demo of both the lawnmower and the mobile app that is used to control it. Take orders at the end of the call!
Tutors and educational organisations have a need to provide more effective collaboration between teachers and students. Offer your students a Clickacall short-link to reach you via a live interactive video call for an additional and richer support & tutoring experience.
1 in 3 people say they would like to use live interactive video to speak with a tutor remotely.
As a home tutor you realise that the 2 hours each week are not enough and that your students need extra occasional advice in-between your visits. Provide them with a Clickacall short-link so they can contact you with questions about the mock exam paper they are studying. Use the screen-share facility to show them your on-screen workings to various maths questions.
Estate Agents & Property
Estate agencies are always seeking new ways to provide a more personal service to buyers and renters. When you text details of interesting properties, provide potential customers with a Clickacall short-link so they can video call you for a face to face discussion. Why not even do a virtual property tour for potential buyers who live hundred of miles away.
25% of people who haven't yet tried live video calling with businesses such as estate agents say they will in the future.
You have a potential buyer who lives in Spain but is moving back to the UK. Once you have agreed on a few houses to view, email a Clickacall short-link and arrange to provide a virtual tour of the properties for them with your smartphone camera.